Course Detail

This course is designed for any staff member who wishes to increase the positive influence they have on other people in the workplace particularly when addressing issues.

By the end of this course, participants should be able to:

• Identify differing styles of influence and the associated behaviours
• Recognise the operating preferences of individuals in a team and how this may impact upon future work
• List the various sources of power they and others possess and how these can be developed and appropriately used, particularly in a negotiation
• Define and state the stages of principled negotiation
• Identify the necessary preparation needed for successful negotiation
• Describe and recognise negotiation styles and the impact of these when negotiating
• State and apply a range of negotiation strategies and tactics
• Modify tone of voice and body language

Provided by: The Learning Institute

Date: Tuesday 17 July 2012

Venue: LI Seminar Room, FB 3.11, (Francis) Bancroft Building, Mile End

Time: 10:00 - 16:00

Tutor

• Ms L Wright