A stimulating, and engaging one-day workshop designed to build confidence and technical ability to deal with difficult encounters in the workplace.

This course is suitable for: Professional Services, Support & Academic staff

[PhD students: Please note that this course is intended for members of staff working at the university and does not accrue points towards your PhD’s professional development scheme. It is therefore not generally recommended for PhD Students. If there is a particular reason that you want to attend the session, e.g. if you are also employed as a member of college staff whilst studying and require the session to support you in your work, please email cpd@qmul.ac.uk to explain to us your reason for needing to attend. If not, we shall cancel your booking.]

By the end of this course, participants should be able to:

• Appreciate the significance of communication and working styles in maintaining healthy relationships
• Understand current thinking about emotional dynamics and how they can be managed or mis-managed
• Master techniques for handling critical conversations
• Work out your own emotional intelligence profile, understanding its significance and how to enhance it
• Develop strategies for managing key working relationships

Provided by: Professional Development

Date: Monday 4 March 2019

Venue: Garrod Building 1.21, W, Garrod Building, Whitechapel

Time: 10:00 - 16:00

Tutors

• Mr I Roberts
• Mr D Wallace