Course Detail

PD103 - Difficult Relationships and Conversations

A stimulating, and engaging one-day workshop designed to build confidence and technical ability to deal with difficult encounters in the workplace.

This course is suitable for: Professional Services, Support & Academic staff

[PhD students please note that this course is intended for members of staff working at the university and does not accrue points towards your PhD’s professional development scheme. It is therefore not generally recommended for PhD Students, and we reserve the right to prioritise places on the course to staff if you do make a booking.

If there is a particular reason that you want to attend the session, e.g. if you are also employed as a member of college staff whilst studying and require to explain to us your reason for needing to attend. If not, we shall cancel your booking.]

Unable to book? Date not possible? Interested in future dates? Please tell us your interests by having a quick look at the online survey


By the end of this course, participants should be able to:

  • Appreciate the significance of communication and working styles in maintaining healthy relationships
  • Understand current thinking about emotional dynamics and how they can be managed or mis-managed
  • Master techniques for handling critical conversations
  • Work out your own emotional intelligence profile, understanding its significance and how to enhance it
  • Develop strategies for managing key working relationships

Provided by: Professional Development


Date: Wednesday 23 October 2019

Venue: Queens W206 (ME), Queen's Building, Mile End

Time: 10:00 - 16:00


  • Mr I Roberts
  • Mr D Wallace