Please Note:

Course Detail

PD103 (Fully booked: waiting list) - Having Difficult and Challenging Conversations

A stimulating, and engaging one-day staff training workshop designed to build confidence and technical ability to deal with difficult encounters in the workplace.

Staff are invited to participate in this course (apologies, we will not accept bookings from PHD students or students at any level and may verify your staff role to confirm or cancel your booking).


By the end of this course, participants should be able to:

  • Appreciate the significance of communication and working styles in maintaining healthy relationships
  • Understand current thinking about emotional dynamics and how they can be managed or mis-managed
  • Master techniques for handling critical conversations
  • Work out your own emotional intelligence profile, understanding its significance and how to enhance it
  • Develop strategies for managing key working relationships

Provided by: Professional Development


Date: Thursday 13 February 2020

Venue: Scape 0.15, ME, Scape, Mile End

Time: 10:00 - 16:00


  • Mr I Roberts
  • Mr D Wallace