Due to the cessation of face-to-face teaching on QMUL campuses, some changes have been made to the current provision. Check the Venue column for information. Sessions will either proceed online at their scheduled times or will be POSTPONED with further notice. Please check your email as you will likely have received notice, or contact your tutor for more information | Introduction of new booking system

Course Detail

PD103 - Difficult Relationships and Conversations

A stimulating, and engaging one-day workshop designed to build confidence and technical ability to deal with difficult encounters in the workplace.

This course is suitable for: Professional Services, Support & Academic staff (apologies, we will not accept bookings from PHD students or students at any level and may verify your staff role to confirm or cancel your booking).


By the end of this course, participants should be able to:

  • Appreciate the significance of communication and working styles in maintaining healthy relationships
  • Understand current thinking about emotional dynamics and how they can be managed or mis-managed
  • Master techniques for handling critical conversations
  • Work out your own emotional intelligence profile, understanding its significance and how to enhance it
  • Develop strategies for managing key working relationships

Provided by: Professional Development


Date: Thursday 14 May 2020

Venue: Arts Two: 217 ME, Arts Two, Mile End

Time: 10:00 - 16:00


  • Mr I Roberts
  • Mr D Wallace