Please Note:

Course Detail

PD103 (Online Workshop) - Having Difficult and Challenging Conversations

Please note: this workshop is for staff only, and we cannot accept bookings from students at any level. We may verify your staff role to confirm your place.

This interactive 2-part workshop invites you to focus on relationships, feedback and conflict; providing you with the knowledge, skills and confidence to approach future difficult conversations.

This online session will be delivered in 2 sessions on the same day. Participants should attend both 2-hour sessions:

2pm-4pm (GMT/BST)

You will be asked to contribute to conversations, complete activities and reflect on your own experiences.

We will send you an Outlook calendar invitation the day before the course with 2 links, to confirm timing and let you join the 2 parts of the day in Microsoft Teams.


By the end of this course, participants should be able to:

  • Appreciate the significance of communication and working styles in maintaining healthy relationships
  • Understand current thinking about emotional dynamics and how they can be managed or mis-managed
  • Master techniques for handling critical conversations
  • Work out your own emotional intelligence profile, understanding its significance and how to enhance it
  • Develop strategies for managing key working relationships

Provided by: Professional Development


Date: Thursday 9 July 2020

Venue: Interactive Workshop, Online, Online

Time: 10:00 - 16:00


  • Mr D Wallace
  • Mr D Wallace