Please Note:

Course Detail

PD103 (Online workshop) - Having Difficult and Challenging Conversations

This interactive 2-part workshop invites you to focus on relationships, feedback and conflict; providing you with the knowledge, skills and confidence to approach future difficult conversations.

This online session will be delivered in 2 sessions on the same day. Participants should attend both 2-hour sessions:

10am-12pm
BREAK
2pm-4pm (GMT/BST)

You will be asked to contribute to conversations, complete activities and reflect on your own experiences.

We will send you an Outlook calendar invitation on the day before the course with a link to the MS Teams meeting for both parts.

Please note: this workshop is for staff only, and we cannot accept bookings from students at any level. We may verify your staff role to confirm your place.

Objectives

By the end of this course, participants should be able to:

  • Appreciate the significance of communication and working styles in maintaining healthy relationships
  • Understand current thinking about emotional dynamics and how they can be managed or mis-managed
  • Master techniques for handling critical conversations
  • Work out your own emotional intelligence profile, understanding its significance and how to enhance it
  • Develop strategies for managing key working relationships

Provided by: Professional Development

Details

Day 1

Date: Wednesday 30 September 2020

Venue: Online - MSTeams, Microsoft Teams Meeting, Web/Online

Time: 10:00 - 12:00


Day 2

Date: Wednesday 30 September 2020

Venue: Online - MSTeams, Microsoft Teams Meeting, Web/Online

Time: 14:00 - 16:00


Tutors

  • Mr D Wallace
  • Miss L Dabner